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Privacy Policy

Effective date 27 January 2023

Thank you for referring to the Privacy Policy of Maple Loans Canada.

This Privacy Policy is applicable to you when using Maple Loans Canada (hereinafter "Service") or loan connection service (hereinafter "Service").

This Service is operated by Maple Loans Canada (hereinafter "Company"). This Privacy Policy is an Agreement between Company and You (hereinafter "You" and/or "Your") as the user of this Service and Company's products and services and governs how the Company uses the information collected as well as the protection of the personal information submitted by You to this Service.

Collected Information

This Service collects "personally identifiable information" and "non-personally identifiable information" from You.

Personally Identifiable Information

We collect numerous items of information that may identify a particular individual ("personally identifiable information"). This information is collected when You provide it to us through your use of the Service, for example when completing one of the stages of the form before being introduced to prospective lenders. The types of personally identifiable information we may collect include: name, Social Insurance Number, driver's license and other identification numbers, citizenship, birth date, home and personal cell telephone numbers, personal email address, mailing and home address, financial information, and employment information. This personally identifiable information allows the Company to deliver products or services to You as well as providing customer support. It also allows the Company to collect the information required by lenders to review your form data to establish if You meet suitability requirements for these participating lenders. This personally identifiable information allows the Company to communicate with You about products or services that may be of interest to you either from us, our marketing partners, or other third parties. This communication may be via email, mobile devices, postal mail or telephone, which includes telemarketing calls, automatic telephone dialing system or an artificial or prerecorded voice message. We may review and use your financial information and Your social insurance number to connect you with participating lenders in our loan network or other third party lenders with whom we have a business relationship. We may also review Your financial information and social insurance number to verify Your identity and protect against possible fraudulent transactions.

Non-Personally Identifiable Information

Anonymous information that cannot be associated with a specific individual is classified as Non-personally identifiable information. This data can be collected using "cookies" or via third party tracking systems. The collected information includes: the IP address, browser type, access times, information about areas of the Service visited by users of the Service and clicked links used during the site visit. IP addresses are not linked to personally identifiable information. This Service uses Cookies to enhance your user experience. Cookies are data sent to your computer when you visit a website. They allow this Service to recognize your browser and store your preferences. Cookies do not provide the Company with Personally Identifiable Information. Cookies can be disabled via Your Internet browser settings. However, if you disable Cookies, you may not be able to use certain features of this Service or Company's services. The Company may share summary non-personally identifiable information with its suppliers and other third parties for the purpose of web site statistics. This information is not linked to any personally identifiable information.


We work with service providers and third-party advertising networks who help us collect Non-Personal Information through cookies in order to deliver Interest-Based Advertising to our users. Interest-Based Advertising ads are tailored specifically to your likes, based on general categories in which you've shown an interest. You are often able to learn more about IBA and opt out of receiving these types of ads within the ads themselves when you see them. To opt-out of this tracking, please see or to control the use of device identifiers by using your device settings, please see:

We use various ad services provided by Google that connect activity on our Website with their advertising network. They may use cookies that collect information regarding certain patterns in your browsing history. To opt-out of this tracking, please see and We participate in Google's Analytics Advertising. This includes: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google controlled Campaign Manager integration and Google Analytics Demographics and Interest Reporting. Google uses cookies to track activity performed by Google Analytics and its AdWords or DoubleClick cookie. To Learn more about how cool uses cookies in advertising, please see: We use Google Analytics which is an analysis service. Google uses the data collected through its cookies to track and examine the use of this site, to prepare reports on its activities and to share them with other Google services. You may opt-out of the Google Analytics service using Google's Browser Add-on here

Sharing Information

The Company reserves the right to share any and all information collected from You on this Service: (i) where required by law, warrant, subpoena, or legal process or requested by a court of competent jurisdiction, governmental authority, or quasi-governmental authority; (ii) in the event of Company's bankruptcy, or if Company is sold or acquired; (iii) where You are in violation of this Privacy Policy or the Terms & Conditions of Use.; (iv) to prevent, address, or remedy fraud, security, or technical issues, which necessarily may include the exchange of such information with trusted third parties for fraud prevention purposes; (v) to improve the design and content of this Service; or, (vi) where Company determines such disclosure is necessary to protect the rights of the Company and/or a third party, or to shield the Company from liability of any kind. You agree that by submitting Your information on this Service to register for the Company's services, You authorize the Company, other third parties and affiliates to contact you via email, mobile device or telephone to provide information regarding promotions, offers, products, or services in which You might be interested (notwithstanding that Your contact information may be listed on a corporate, provincial, or federal Do-Not-Contact registry or the like). You understand and agree that by willingly requesting the Company, other third parties and affiliates to contact you via email, mobile device or telephone you thereby waive your right to file a claim or complaint with a federal or provincial agency with regard to such contact. You understand and authorize the Company to share any and all information collected from and/or submitted by You on this Service with interested third parties and affiliates in accordance with all applicable laws and as described elsewhere herein.

Information Security

We take appropriate security measures to safeguard your personal information from unauthorized access and disclosure. For example, the Company has managerial security measures in place where access to and use of Your personal information is limited. We use a reputable security service provider to manage our servers on which your personal information is stored. In addition, personal information you submit to this Service is transmitted through an encrypted SSL (secure socket layer technology) connection, and our computers and networks have security measures, such as firewalls, to protect against the loss, misuse and/or alteration of the information under the Company's control. We take all reasonable precautions to protect your data, however, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches or other communications will always remain secure. Users should also take care how they handle and disclose their personal information.

Access to your information

If you have submitted a form to us, you can correct or delete inaccuracies of Your personal information by contacting us via our contact page for assistance. The Company retains the information collected by and through Your access to this Service as necessary to perform the Company's services and to comply with the Company's legal obligations and to enforce the Company's agreements.

Third Party Links

We may automatically redirect or offer links to third party websites that do not operate under this Policy. You should evaluate the privacy policy and terms of use of any third party websites you access. These third party web sites may independently collect data from you. Occasionally, those third party web sites may provide us with information about how You operated on their sites.

Children's Privacy

This Site does not knowingly collect information from minors under the age of 18, and does not knowingly use such information for any purpose, including marketing purposes. If you are a parent/guardian who knows of a minor who has provided our Site with personally identifying information, so that we can delete such information from our database. Some provinces vary in the minimum age of consent required to obtain a loan or submit information to request an offer for a loan. This Site and its services is not intended for those under the age of majority in any given province.. Please do not use this Site or its services if You are younger than the age of majority required to use this service and/or obtain a loan.

Other Important Information

This Service does not respond to Web browsers _do not track_ signal or similar mechanism. This site only collects personally identifiable information provided voluntarily by the Site user and submitted to us, as well as non-personally identifiable information via cookies or third party tracking services.

Contact Information

Questions ,concerns or comments regarding this Privacy Policy or any other aspects regarding privacy can be directed via our contact page.